Course Name: RxTBOM Healthcare Provider Leadership
Course Number:
Semester Offered: Per clinical rotation schedule
Course meeting Day(s), Time, and Location: This is a self-directed virtual course that requires approximately 25 hours (or 50 hours for the extended version) of effort to be completed within a 4-week time period. It is essential to plan wisely and allocate sufficient time to fulfill the diverse tasks and assignments associated with the course. Students should plan to dedicate 6-7 hours per week for the 25-hour version or 12-13 hours per week for the 50-hour version to successfully complete the course.
Instructor: Reagan Anderson, DO
Office Location: Colorado Springs, CO
Office Hours: Daily (8:00 AM to 5:00 PM MST)
Office Phone: 719-345-8761
Email Address: [email protected]
RxTBOM Chief Development Officer: Frankie Gales
Office Location: Colorado Springs, CO
Office Hours: Daily (8:00 AM to 5:00 PM MST)
Office Phone: 719-345-8761
Email Address: [email protected]
If you encounter learning difficulties related to the course content, please contact the RxTBOM Chief Development Officer for support. Concerns about your final grade, professionalism, or other non-content-related matters should be directed to your university, as they oversee these areas. Additionally, any requests for extensions must be coordinated with your university.
How to Register:
Your educational institution will facilitate your enrollment in the RxTBOM Healthcare Provider Leadership course. Once enrolled, you will receive an email confirming your enrollment and providing access details. This email will include an express sign-in link with a username and password. Please check your spam folder if necessary. If you do not receive the express sign-in link by your scheduled start date, please contact the RxTBOM Chief Development Officer.
Course Description:
Healthcare Provider Leadership is an intensive online course designed for healthcare professionals in any role seeking to enhance their leadership skills, decision-making abilities, and strategic thinking in healthcare environments. This course equips participants with essential skills in leadership, communication, teamwork, strategic thinking, and change management. Through interactive modules, learners explore key areas such as leadership theories, effective decision-making, crisis management, and building high-performing teams. The curriculum incorporates problem-solving frameworks and real-world applications to ensure practical leadership development. By the end of the course, participants will have developed a personal leadership plan, empowering them to lead with confidence and contribute meaningfully within their healthcare teams.
Course Learning Objectives:
At the conclusion of Chapter 1: Introduction to Leadership in Healthcare, students will be able to:
• Define leadership within a healthcare setting.
• Differentiate between management and leadership roles.
• Assess various leadership styles and their impact on healthcare teams.
• Conduct a self-assessment to determine their leadership style and strengths.
At the conclusion of Chapter 2: Communication and Teamwork, students will be able to:
• Implement effective communication strategies to enhance teamwork.
• Identify techniques for handling difficult conversations in healthcare settings.
• Develop skills in building and leading high-performing healthcare teams.
• Recognize the impact of organizational culture on communication and teamwork.
At the conclusion of Chapter 3: Decision-Making and Problem-Solving, students will be able to:
• Apply decision-making frameworks to real-world healthcare scenarios.
• Utilize tools for effective decision-making under pressure.
• Analyze ethical considerations in clinical decision-making.
• Develop solutions for common healthcare challenges using problem-solving techniques.
At the conclusion of Chapter 4: Strategic Vision & Change Management, students will be able to:
• Develop and articulate a strategic vision for healthcare teams.
• Align team goals with healthcare organizational strategies.
• Implement change management principles and overcome resistance to change.
• Evaluate the effectiveness of leadership strategies in driving sustainable improvements.
At the conclusion of Chapter 5: Leadership in Practice, students will be able to:
• Demonstrate leadership skills in crisis situations.
• Develop a personal leadership growth plan.
• Apply resilience-building techniques to navigate challenges in healthcare leadership.
• Engage in continuous learning and professional development as a healthcare leader.
Course Completion Requirements:
To receive credit for this course, students must successfully complete all lesson videos, reading assignments, case studies, challenges, podcasts, and exams, achieving a minimum score of 70% or higher on the first attempt. It is up to the educational institution to determine if a remediation session will be granted if students do not meet the passing requirement. To generate a completion certificate, you must complete the Before You Go survey at the end of the course.
• 25-Hour Course: Students must complete all required coursework, including core lesson videos, assigned readings, case studies, and check-on-learning questions. Activities outside the course, such as book readings, podcasts, and challenges, are not required for this version of the course.
• 50-Hour Course: In addition to all requirements of the 25-hour course, students must complete outside-the-course activities, including a book, a challenge, and a podcast for each chapter. They will also engage in extended readings, additional case studies, leadership reflection exercises, and in-depth challenges to reinforce their learning.
o Students in the 50-hour course are required to document their participation time for activities occurring outside the course, including reading required books, listening to podcasts, and completing challenges. This information must be accurately recorded using the course’s reporting tool located at the end of each chapter exam and will be reported to your educational institution upon request.
o In addition to course content, those taking the 50-hour course will be tested on the activities outside of the course in each chapter exam.
Healthcare Provider Leadership Workbook: Both 25-hour and 50-hour course participants are required to complete the Healthcare Provider Leadership Workbook, which serves as a hands-on resource to reinforce key leadership concepts. The workbook includes reflection exercises, self-assessments, case studies, and interactive activities designed to help students apply leadership principles in real-world healthcare settings. This workbook is essential for fostering critical thinking, enhancing communication, and strengthening decision-making skills necessary for effective healthcare leadership.
Details Regarding Outside the Course Activities (50-Hour Course Only):
Students enrolled in the 50-hour course are required to complete additional activities outside the course, which include reading a book, completing a challenge, and listening to a podcast for each chapter. These activities are designed to enhance understanding, encourage practical application, and reinforce key leadership concepts. Completion of these tasks is an essential part of the course and will be assessed in each chapter exam. Additionally, you must log the time spent on these activities at the end of each chapter exam.
Books:
• In addition to the articles provided in the course, students must read the assigned book for each chapter.
• To fulfill this requirement, students must report the time spent reading each book using the provided reporting mechanism embedded in the course at the end of each chapter exam.
• Students may obtain the book from their university library or purchase it in various formats including paperback, e-books, Kindle books, and audiobooks.
• Books may be sourced from:
o Online retailers such as Amazon, Barnes & Noble, and Book Depository.
o Local bookstores or chains like Waterstones, Powell’s Books, or independent bookshops.
o E-book platforms like Kindle Store, Apple Books, or Google Play Books.
o Audiobook services such as Audible, Audiobooks.com, or Libro.fm.
• Students will be tested on key concepts from the book in each chapter exam.
Challenges:
• Each chapter includes a challenge designed to reinforce leadership skills and personal development.
• Students are required to complete the assigned challenge and document their participation time using the reporting tool embedded in the course at the end of each chapter exam.
• Students will be tested on the significance of the challenge in each chapter exam.
Podcasts:
• Each chapter includes a required podcast related to leadership and healthcare.
• Students must listen to the assigned podcast and document their listening time using the course’s reporting tool embedded in the course at the end of each chapter exam.
• Podcasts can be accessed on major platforms, including:
o Apple Podcasts
o Spotify
o Google Podcasts
o Stitcher
o TuneIn
• Students will be tested on the significance of the podcast in each chapter exam.
Details for activities outside the course (50-Hour Course Only):
Summary of Required Activities (50-Hour Course Only)
Chapter
Book & Estimated Time
Challenge
Podcast
1: Leadership in Healthcare
Be the Best Part of Their Day (4 hrs.)
Leadership Observation Reflection (15 min)
Coaching Physicians: Is Your Leadership Style Working for Others? (30 min)
2: Communication & Teamwork
The Coaching Habit (5 hrs.)
Leadership vs. Management Reflection (15 min)
Mindfulness Matters in Medicine (30 min)
3: Decision-Making & Problem-Solving
Chief Inspiration Officer (4 hrs.)
Identify Your Leadership Style (15 min)
Demystifying Physician Leadership Coaching (30 min)
4: Strategic Vision & Change Management
Begin With We (5 hrs.)
Applying a Leadership Theory (15 min)
Designing Alliances: Strengthening Collaboration for Success (30 min)
5: Leadership in Practice
Be the Unicorn (4 hrs.)
Leadership in Action (15 min)
Leading With Purpose: Coaching Strategies (30 min)
What You Need to Do:
Obtain the book through a library, bookstore, or digital platform.
Read or listen to the book.
Log reading time in the reporting tool at the end of the chapter exam.
You will be tested on key concepts from this book in the chaptem exam.
See each chapter below for details.
Log the amount of time spent completing the challenge in the reporting tool at the end of the chapter exam.
You will be tested on the significance of this activity in the chapter exam.
Listen to the podcast episode.
Write a journal entry reflecting on how the insights from this podcast relate to your own experiences in leadership or healthcare.
Log the amount of time spent listening in the reporting tool at the end of the chapter exam.
You will be tested on the significance of this podcast in the chapter exam.
Chapter 1: Introduction to Leadership in Healthcare
• Book: Be the Best Part of Their Day by David L. Schreiner, PhD
o ISBN-13: 978-1642257601
o Estimated Reading Time: 4 hours
o Description: This book provides insights into leadership and workplace culture, emphasizing how leaders can create a positive and motivating environment for their teams.
o Rationale: It highlights the power of small, intentional actions that foster connection, engagement, and productivity in the workplace.
• Challenge: Leadership Observation
o Rationale: Observing leadership in action helps develop awareness of effective and ineffective leadership behaviors in real-world healthcare settings.
o What You Need to Do:
o Identify a moment in your day where someone demonstrated leadership in a healthcare setting (e.g., a senior resident guiding a junior colleague, a nurse taking charge in a crisis, etc.).
o Write down what made this action effective or ineffective in a journal so you can reflect on it in the future.
o Spend a total of 15 minutes on this activity.
• Podcast: Coaching Physicians: A Prescription for Leadership (Presented by Medical Affairs at Nova Scotia Health, hosted by Physician Executive Leadership Coaches Lorie Campbell and Verna MacDonald)
o Episode: Is Your Leadership Style Working for Others?
o What You'll Learn in This Episode:
• How to evaluate your leadership style.
• Tips for engaging and supporting your team effectively.
• Strategies for growth in healthcare leadership.
o Write a journal entry reflecting on how the insights from this podcast relate to your own experiences in leadership or healthcare.
Chapter 2: Communication & Teamwork:
• Book: The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier
o ISBN-13: 978-0978440749
o Estimated Reading Time: 5 hours
o Description: This book teaches leaders how to shift from giving advice to asking powerful questions, fostering a coaching culture that encourages growth and problem-solving.
o Rationale: It provides practical strategies to make coaching a daily habit, improving leadership effectiveness and team development.
• Challenge: Leadership vs. Management
o Rationale: Understanding the distinction between leadership and management is essential for effectively guiding teams and making informed decisions in healthcare. Reflecting on real-life examples helps reinforce how leadership principles can enhance outcomes.
o What You Need to Do:
• Reflect on a time when you noticed the difference between leadership and management in a healthcare setting.
• Write a short note on how the situation could have been improved if leadership principles were applied effectively.
• Spend a total of 15 minutes on this activity.
• Podcast: Coaching Physicians: A Prescription for Leadership (Presented by Medical Affairs at Nova Scotia Health, hosted by Physician Executive Leadership Coaches Lorie Campbell and Verna MacDonald)
o Episode: "Mindfulness Matters in Medicine with Dr. Jennifer Jones"
o What You'll Learn in This Episode:
• Simple, practical ways to incorporate mindfulness into your daily life as a healthcare provider.
• How mindfulness can reduce stress and improve overall well-being.
• Strategies to use mindfulness for strengthening patient engagement and enhancing the healthcare workplace.
• Real-life examples from Dr. Jones' experience as both a physician and a mindfulness advocate and teacher.
o Write a journal entry reflecting on how the insights from this podcast relate to your own experiences in leadership or healthcare.
Chapter 3: Decision-Making & Problem-Solving:
• Book: Chief Inspiration Officer: How to Lead the Team Everyone Wants to Be On by Val Ries
o ISBN-13: 978-1735890902
o Estimated Reading Time: 4 hours
o Description: Focused on inspiring leadership, this book explores how leaders can create an energizing and supportive work environment where employees feel valued and motivated.
o Rationale: It offers actionable steps for transforming workplace culture by building trust, purpose, and high-performance teams.
• Challenge: Identify Your Leadership Style (15 minutes total)
o Rationale: Self-awareness is a critical component of effective leadership. Understanding your leadership style allows you to leverage your strengths and identify areas for growth, leading to improved decision-making and team dynamics.
o What You Need to Do:
• Take a brief self-assessment of your leadership style (use any provided assessment in the course or reflect on how you tend to lead).
• Write down one strength of your leadership style and one area for improvement.
• Spend a total of 15 minutes on this activity.
• Podcast: Coaching Physicians: A Prescription for Leadership (Presented by Medical Affairs at Nova Scotia Health, hosted by Physician Executive Leadership Coaches Lorie Campbell and Verna MacDonald)
o Episode: "Demystifying Physician Leadership Coaching with Dr. Aaron Smith"
o What You'll Learn in This Episode:
• What physician leadership coaching is and why it matters.
• Dr. Aaron Smith’s coaching journey and its impact.
• Practical strategies to integrate coaching into leadership.
• How and when to start your coaching journey.
o Write a journal entry reflecting on how the insights from this podcast relate to your own experiences in leadership or healthcare.
Chapter 4: Strategic Vision & Change Management:
• Book: Begin with We: 10 Principles for Building and Sustaining a Culture of Excellence by Kyle McDowell
o ISBN-13: 978-1544534714
o Estimated Reading Time: 5 hours
o Description: This book outlines ten leadership principles that emphasize teamwork, accountability, and integrity to create a culture of excellence in organizations.
o Rationale: It challenges traditional leadership models and promotes a "we" mindset that drives sustainable success and meaningful change.
• Challenge: Applying a Leadership Theory (15 minutes total)
o Rationale: Leadership theories provide frameworks for effective decision-making and team management. Applying a leadership theory to real-world scenarios helps bridge the gap between theory and practice, enhancing leadership effectiveness in healthcare settings.
o What You Need to Do:
• Choose a leadership theory (e.g., transformational, servant, situational) and apply it to a real or hypothetical healthcare scenario.
• Write how the theory can be used to solve a challenge or improve team dynamics.
• Spend a total of 15 minutes on this activity.
· Podcast: Coaching Physicians: A Prescription for Leadership (Presented by Medical Affairs at Nova Scotia Health, hosted by Physician Executive Leadership Coaches Lorie Campbell and Verna MacDonald)
o Episode: "Designing Alliances: Strengthening Collaboration for Success"
o What You'll Learn in This Episode:
• How to build effective working relationships from the ground up.
• Practical strategies for creating strong alliances and high trust.
• Powerful questions to steer you team toward impactful collaboration.
o Write a journal entry reflecting on how the insights from this podcast relate to your own experiences in leadership or healthcare.
Chapter 5: Leadership in Practice
• Book: Be the Unicorn: 12 Data-Driven Habits that Separate the Best Leaders from the Rest by William Vanderbloemen
o ISBN-13: 978-1540902012
o Estimated Reading Time: 4 hours
o Description: A practical guide based on research and data, this book outlines key leadership habits that differentiate exceptional leaders from the average.
o Rationale: It provides insights into the behaviors and strategies that lead to long-term success, helping leaders refine their approach and stand out in their fields.
• Challenge: Leadership in Action (15 minutes total)
o Rationale: Engaging in intentional leadership actions helps reinforce key leadership principles and develop confidence in applying them in real-world healthcare settings. Small, everyday leadership moments can have a meaningful impact on colleagues, patients, and the overall work environment.
o What You Need to Do:
• Take one small leadership action today—this could be offering guidance to a peer, advocating for a patient, or leading by example in any capacity.
• Write down what you did and reflect on the impact in a journal so you can refer to it in the future.
• Spend a total of 15 minutes on this activity.
• Podcast: Coaching Physicians: A Prescription for Leadership (Presented by Medical Affairs at Nova Scotia Health, hosted by Physician Executive Leadership Coaches Lorie Campbell and Verna MacDonald)
o Episode: “Leading with Purpose: Coaching Strategies for Physician Leaders"
o What You'll Learn in This Episode:
• Two key skills to master coaching as a leadership style.
• The three best questions to stimulate thinking, understand motivations, and inspire new perspectives.
• A simple framework to structure your conversations and move people to action.
o Write a journal entry reflecting on how the insights from this podcast relate to your own experiences in leadership or healthcare.
Chapter I: Introduction to Leadership in Healthcare- Leadership in healthcare goes beyond managing tasks; it involves guiding inspiring teams to deliver exceptional patient care. Effective leadership creates an environment that values innovation, collaboration, and patient-centered care. Effective leadership is essential in healthcare, influencing team dynamics and improving patient care. Understanding various leadership styles and theories helps healthcare professionals adapt their approaches to diverse situations.
Lesson 1: Understanding Leadership Roles
Lesson 2: Leadership Styles & Theories
Case Study:
Exam:
• Define leadership in a
healthcare setting.
• Differentiate between
management and
leadership.
• Recognize the role of
residents as default
leaders.
• Identify key traits of
effective healthcare leaders.
• Recognize the significance of leadership in healthcare settings.
• Identify key leadership styles & theories that influence team dynamics & patient care.
• Begin exploring your own leadership style and areas for potential growth.
• Understanding Leadership in Healthcare • Key Leadership Theories & Models
• Essential Leadership Skills for Healthcare Professionals
• Challenges & Ethical Considerations in Healthcare Leadership
• Real-World Leadership Applications in Healthcare
•Multiple Choice
•(only for 50 hour course) – Report time completing Activities Outside the Course
Chapter II: Communication & Teamwork – Effective communication is the cornerstone of successful healthcare leadership, fostering collaboration, trust, and a shared vision among team members. Leaders who communicate clearly and with purpose inspire, guide, and unify their teams toward common goals. This chapter explores essential communication skills, including strategies for clarity, navigating difficult conversations, and leveraging emotional intelligence and technology to enhance team dynamics. Additionally, you will learn how to build and lead high-performing teams within a healthcare setting. Strong teams thrive on trust, respect, and aligned objectives, all of which are vital to delivering safe, high-quality patient care. This lesson also examines the impact of organizational culture, motivation, continuous improvement, conflict resolution, diversity, inclusion, and goal setting in fostering effective teamwork in healthcare.
Lesson 3: Effective Communication Strategies
Lesson 4: Building & Leading Effective Teams
Case Study:
Exam:
• Recognize how effective
communication fosters
trust.
• Use techniques to ensure
clarity and adapt to
audiences.
• Manage and interpret
emotions for effective
interactions.
• Approach conflicts with
empathy and respect.
• Understand body language
and tone of voice.
• Communicate effectively
with technology.
• Deliver feedback that
promotes growth.
• Understand how organizational culture affects team dynamics and patient care.
• Identify traits of high-performing teams.
• Learn motivation and team-building strategies. • Promote continuous improvement within teams.
• Develop conflict resolution skills for healthcare environments.
• Recognize the value of diversity and inclusion in healthcare.
• Set and track clear goals for effective healthcare team alignment.
• The Importance of Communication in Healthcare Leadership.
• Essential Communication Skills for Leaders.
• Overcoming Communication Barriers in Healthcare.
• Real-World Applications & Strategies for Improvement.
• Multiple Choice
• (only for 50 hour course) – Report time completing Activities Outside the Course
Chapter III: Decision-Making & Problem-Solving – Effective decision-making is essential in healthcare, directly impacting patient safety, clinical outcomes, and overall quality of care. This chapter introduces key decision-making models, strategies for making sound choices under pressure, and ethical considerations that guide clinical judgment. By mastering these skills, you will be better prepared to navigate complex healthcare scenarios with confidence and precision. In addition, effective problem-solving is a cornerstone of high-quality healthcare. This chapter explores proven strategies to identify, analyze, and resolve challenges using real-world scenarios, collaborative approaches, creative thinking, and continuous improvement techniques. By applying these tools, you will strengthen your decision-making abilities, enhance patient outcomes, and improve organizational efficiency.
Lesson 5: Critical Decision-Making Skills
Lesson 6: Problem-Solving in Healthcare
Case Study:
Exam:
• Describe and apply key
decision-making models and frameworks.
• Use tools for effective
decision-making under
pressure.
• Analyze and incorporate ethical considerations in
clinical decisions.
• Integrate decision-making models, tools, and ethical principles to achieve optimal patient outcomes.
• Identify Problems Accurately: Learn to assess problems based on their impact on patient care, workflow, and team dynamics.
• Understand Collaborative Problem-Solving: Recognize how leveraging team insights can enhance solutions, even when working independently.
• Employ Creative Solutions: Use brainstorming, root cause analysis, and technology to generate innovative solutions.
• Evaluate and Improve: Use SMART goals and data analysis to evaluate outcomes and foster continuous improvement.
• How subconscious patterns affect leadership choices and strategies to mitigate them.
• The role of analytics and evidence-based approaches in improving healthcare outcomes.
• How self-awareness, empathy, and communication skills enhance decision-making in complex healthcare settings.
• Strategies for making sound decisions under pressure and uncertainty.
• Real-world examples illustrating how healthcare leaders navigate decision-making challenges.
• Real-world healthcare scenarios that require strategic vision and change leadership.
• Multiple Choice
• (only for 50 hour course) – Report time completing Activities Outside the Course
Chapter IV: Strategic Vision & Change Management – Strategic vision in healthcare leadership is the ability to define a clear, purposeful direction that drives an organization toward long-term success. It requires a deep understanding of the current healthcare landscape, anticipation of future challenges, and the ability to set actionable goals that inspire and guide decision-making. This skill is essential not only for executives but for all healthcare professionals, including students and residents, as it enables them to align their efforts with broader organizational objectives and contribute to meaningful, lasting change.
Change is a constant force in healthcare, driven by technological advancements, evolving patient needs, and shifting organizational priorities. Effective leaders recognize opportunities for transformation, communicate a compelling vision, build trust within their teams, and ensure sustainable progress. This lesson explores practical strategies for overcoming resistance, fostering collaboration, and leading successful, long-term change initiatives in healthcare.
Lesson 7:Develop Strategic Vision
Lesson 8:Leading Change in Healthcare
Case Study:
Exam:
• Understand Strategic
Thinking: Learn to anticipate
challenges and align
decisions with long-term
healthcare goals.
• Create and Communicate a
Strategic Vision: Develop a clear vision and
communicate it effectively to inspire and align teams.
· Foster Alignment and
Collaboration: Explore how to set and achieve SMART goals that align team objectives with
organizational strategy.
· Adapt to Change: Master adaptability in the dynamic
healthcare environment
while staying aligned with your vision.
• Recognize the Need for Change: Learn how to identify areas that require improvement, such as patient outcomes or operational inefficiencies.
• Build Trust and Foster Collaboration: Discover strategies for creating a collaborative and credible leadership environment.
• Address Resistance and Promote Innovation: Develop techniques for managing resistance and inspiring creative problem-solving.
• Sustain Change and Ensure Progress: Implement feedback-driven evaluation methods and promote continuous improvement.
• How leaders can craft and communicate a strategic vision to inspire teams and improve patient care.
• The role of digital transformation, artificial intelligence, and emerging technologies in enhancing healthcare delivery and operational efficiency.
• Strategies for developing resilient, adaptable, and high-functioning teams in healthcare organizations.
• How to successfully implement change initiatives, align stakeholders, and address resistance in healthcare settings.
• The importance of mentorship, self-improvement, and continuous learning in healthcare leadership growth.
• Multiple Choice
• (only for 50 hour course) – Report time completing Activities Outside the Course
Chapter V: Leadership in Practice – Crisis leadership in healthcare demands swift decision-making, adaptability, empathy, and resilience to navigate challenges effectively. Leaders must assess situations rapidly, communicate with clarity, and inspire their teams to take decisive action. Adaptability and emotional intelligence are crucial in managing stress, maintaining morale, and fostering a sense of stability amid uncertainty. Additionally, post-crisis reflection strengthens future preparedness, allowing leaders to refine strategies and improve response efforts.
Personal leadership development is a deliberate process of self-reflection, goal-setting, and continuous growth. In healthcare, strong leadership extends beyond clinical expertise. It involves the ability to inspire, guide, and support others while navigating complex challenges. Developing a leadership plan enables healthcare professionals to identify their strengths, define their career vision, and cultivate the resilience needed to thrive in high-pressure environments.
Lesson 9: Leading During Crisis
Lesson 10: Personal Leadership Development
Case Study:
Exam:
• Understand Crisis
Management: Assess
situations quickly, prioritize
actions, and communicate
effectively.
• Develop Adaptability and
Empathy: Learn to adjust
strategies to new challenges
and provide emotional
support to teams.
• Practice Leadership in
Action: Analyze real-world
examples of effective crisis
response.
• Build Personal and Team
Resilience: Learn strategies
for self-care and fostering a
resilient team.
• Evaluate and Reflect:
Practice post-crisis
reflection to improve future
responses.
• Develop a leadership plan by identifying strengths, growth areas, and your niche in healthcare.
• Build resilience through continuous learning, adaptability, and feedback.
• Balance clinical expertise with mentoring others to enhance team success.
• Practice self-care to manage stress, build resilience, and sustain leadership effectiveness
• Principles of Crisis Communication – The importance of transparency, consistency, and empathy in delivering crisis-related messages.
• Managing Uncertainty in Healthcare Crises – How leaders can navigate evolving information and address concerns without creating panic.
• Strategies for Engaging Stakeholders – Techniques for effectively communicating with healthcare teams, patients, and the public during a crisis.
• The Role of Emotional Intelligence in Leadership – How self-awareness, empathy, and active listening can enhance crisis communication and decision-making.
• Real-World Case Studies of Crisis Leadership – Insights from previous healthcare crises, such as pandemic response, medical errors, and system failures, demonstrating successful leadership strategies.
• Multiple Choice
• (only for 50 hour course) – Report time completing Activities Outside the Course